Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks
Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks
Located 3.6 km from the Orange County Convention Center, Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks offers an outdoor pool and free WiFi in the lobby. Guests will also be 12 minutes' drive from Walt Disney World Resort.
Ratings and reviews
Traveller reviews
Comment: 15 Feb 2025
Comment: 20 Nov 2024
Stayed in: Nov 2024
Do not recommend!
FUJAM do Grand Hotel Orlando. I had already heard some reports and, really, they leave much to be desired. They charge a fee of $20 per night ($22.50 tax included) for breakfast and shuttle for the parks. Breakfast is terrible. Only bread, egg (industrialized) and turkey hamburger. All served in disposable. There's no cleaning of the tables. If you don't collect the garbage, everything gets dirty. It has 2 microwaves. Only 1 working. But, they don't serve disposable items outside of coffee hours. So if your food no longer has a suitable container, you have no way to heat it. Breakfast is served at 7 a.m. The park shuttle leaves at 7:15. That is, you have to eat running if you want to enjoy both. Speaking of shuttle, it's not exclusive to the hotel. It's a shared bus that makes the last stop there. The bus was full. We had to go standing and tight. Academy doesn't work. Poor room service. Stayed 7 nights. They went to clean the room only once, on the fourth night. After that we still had to request replacement of paper and towels. The shower and the bed are good. They're still asking for a $100 bail. I don't understand why. It was ripped off when I checked out, but I would never choose this hotel again.
Hotel response
Comment: 21 November
Thank you for your detailed feedback regarding your recent stay. We're glad you found the shower and bed comfortable, as these are key to a restful experience. However, we regret that other aspects of your visit fell short of expectations.
We understand how important it is to have a seamless experience, from breakfast to shuttle services and room cleanliness. Your comments highlight areas that need attention, and they will be shared with the relevant teams for improvement. We hope future stays in the area meet your standards more fully and provide a more enjoyable visit.
Sincerely,
ES – Guest Relations Manager
Comment: 19 Dec 2024
Comment: 9 Mar 2025
Stayed in: Mar 2025
Comment: 15 Feb 2025
Bad experience
Hotel response
Comment: 16 February
It sounds like the hotel's location was convenient, but there were some challenges during your stay. It’s great that the issue with the extra charge was eventually resolved, though it would have been better if it had been clearer from the start. Cleanliness and breakfast are definitely important aspects of a stay, and it's understandable to expect more. Hopefully, future visits will bring a smoother experience with improved service and amenities. Safe travels!
Warm regards,
ES
Guest Relations Manager
Very good location
7825 Universal Boulevard, Florida Center, Orlando, 32819, United States|2.40 km from Universal Orlando Resort
10 things to dowithin 2.27 km
Transportationwithin 15.18 km
Airportwithin 42.62 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets are not allowed.
Breakfast available.
Breakfast times
07:00 - 10:00 from Monday to Sunday.
Breakfast price
Please contact hotel for price information.
Breakfast options
American breakfast, Continental breakfast.
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The resort fee and taxes are excluded from the rate. Housekeeping service is offered every other day. Additional housekeeping services are available upon request.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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