Claremont Resort & Club
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Claremont Resort & Club
Claremont Resort & Club
Situated in Berkeley, 3.2 km from University of California Berkeley, Claremont Resort & Club features accommodation with free bikes, private parking, an outdoor swimming pool and a fitness centre.
Ratings and reviews
Traveller reviews
Comment: 25 Mar 2025
Loved every minute of it!
We will definitely be back.
Comment: 22 Feb 2025
Ceiling caved in, felt unsafe
Hotel response
Comment: 9 March
Looking forward to connecting with you, and apologues once more.
Yours sincerely,
Edward Roe,
General Manager,
Claremont Resort & Club.
Comment: 24 Mar 2025
Stayed in: Mar 2025
Comment: 24 Mar 2025
Stayed in: Mar 2025
Comment: 25 Feb 2025
Do not stay here- not a Fairmont hotel- horrible service, dirty and steals
I received over 25 emails from them in the weeks leading up to our arrival, most with the same information and also erroneous text.
When we arrived, there was no porter/bell hop on duty to help us with our bags. There was a valet but he never got up or out of his "key hut" to offer to help or park the car. Check in went fine but they had no record of the room rate or the package that we booked and I had to provide the desk person with the email. He then took my phone in the back to show someone and confirmed that they would update their records/system/back end. Elevators are very dirty with debris in the corners. Rooms are fine but dated and there were no robes or slippers. Awnings etc had "Fairmont" crossed out and pasted over. Total low-brow hack job. Water fountains for filling personal water bottles are moldy and gross. I tried calling the desk and concierge after check in to book a class a the gym the next AM and no one was reachable- no one answered the phone. It was 11pm.
I noticed a $1450 hold on my card the next AM and went to the desk to try to understand what it was since it had no relation to the room rate and I have never been to a 4 start resort that charges the room upon check in.
She told me it was a mistake (since it had no relation to the rate) but that they had the rate and package wrong. She assured me they had corrected it again but could not reverse the hold.
We were gone for over 5 hours the next day but when we returned the room it was just being made up and the maid told us we would have to wait 15 min to enter the room. The next day, the maid knocked at 8am and tried to clean the room. Bad service- a good hotel has some idea of how to service rooms at appropriate times.
We had 15 friends meeting us that night at the lobby bar. Terribly service, grouchy servers who acted so put out to get you a drink. Extremely small and overpriced appetizers- especially the charcuterie which was like 5 pieces of the fattiest salami I have ever experienced. The also could not accommodate gluten free adjustments.
Bars and restaurants stopped serving food at 10pm so we had to get room service. 2 salads, chicken fingers and a cookie - $160 with almost $30 in excess charges. It did come quickly though.
The next morning, I noticed an additional $3000 hold on my card (now almost $4,500 being held on my card). Went back to the desk and basically had to go through the whole thing again- now my 3rd time at the desk explaining the package/rate and having them correct everything. When I asked where these amounts that they were holding on my card were coming from- they had no reply and could not explain. Took almost 45 minutes for them to correct and print out correct folios. Still could not explain the amounts or reasons for the holds. Desk clerk was snarky and snappy and continually acted as if I didn't understand what a card hold was and that it would fall off. Supervisor was nice but they were both completely incompetent. Luckily this was a platinum card bc if not- a $4500 hold could have seriously impeded someone's ability to finish their vacation. Again, they could not remove them.
It is now Tuesday, 3 days after checking out and the correct charges have been charged but the holds are still there and have not fallen off. When I try to call the hotel to speak with someone in billing, of course no one answers.
This is a shame bc it is a beautiful hotel but I will absolutely never go back. Nightmare, incompetent, dirty and stealing from me. $4500 hold- insane
Hotel response
Comment: 9 March
Yours sincerely, and apologies once more,
Edward Roe,
General Manager,
Claremont Resort & Club.
Very good location
41 Tunnel Road, Oakland, 94705, United States|1.80 km from University of California Botanical Garden
10 things to dowithin 2.56 km
Transportationwithin 12.37 km
Airportwithin 15.26 km
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Children can use extra beds for an additional charge of USD 30.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast menu
From menu.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note pets need to be registered at the front desk. Dogs are to remain on leashes at all times within the property.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
