Woodcliff Hotel and Spa
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Woodcliff Hotel and Spa
Woodcliff Hotel and Spa
This Fairport, New York hotel offers a full-service spa with beauty treatments and rooms with free Wi-Fi are available at the hotel. The rooms at the Woodcliff Hotel and Spa contain a flat-screen TV with premium cable.
Ratings and reviews
Traveller reviews
Comment: 10 Feb 2025
Stayed in: Feb 2025
What could set the place apart from be great to excellent is in the smallest of details. Everything seemed clean and well kept… until we got in the elevator. The hotel was low traffic during our stay, so this wouldn’t be the excuse. The elevators looked like they hadn’t been vacuumed in a week. This is being picky because the place is gorgeous. But when you have a beautiful hotel, something like that sticks out in a painfully obvious way. Our room was huge with scenic views.
Comment: 19 Jan 2025
Stayed in: Jan 2025
Disgusting bathroom, but spa and restaurant were nice
The rest of the hotel room was nice, but it was completely overshadowed by the disgusting bathroom. The spa and hotel were very nice. Again though, what was intended as a special getaway as an overnight was ruined by this bathroom. Having a night to myself to decompress was my Christmas gift from my husband. I was looking forward to taking a shower and using a bathroom without 3 kids barging in (as much as I love my kids, this felt really important to have for one night). I didn’t get to have that opportunity because of how gross this room was. It defeated the whole point of the overnight, which was just to relax and decompress. I’m frustrated and frankly just sad that I didn’t get to have the experience that this hotel advertises.
Hotel response
Comment: 21 January
Thank you for sharing your experience in such detail. It’s disappointing to hear that what was meant to be relaxing and special did not meet expectations. Your feedback is invaluable and will be shared with the team to ensure this does not happen again. We apologize for your frustration and hope to regain your trust in the future.
The Woodcliff Hotel & Spa Hospitality Team
Comment: 15 Mar 2025
Stayed in: Mar 2025
Had a 2 queen bed room, beds were different 1 was a pillow top the other a memory foam, had a mini fridge but door to fridge was covered in crumbs
Was charged for a "resort fee" but nothing resort-ish, too early for golf, didn't use spa facilities, pool. But hey had a free bottle of water in room, that was worth the 30 dollars in resort fees.
Comment: 5 Mar 2025
Aged and without inspiration
I did not see the wellness/fitness aera, but I expect not much good down there.
The ventilation system runs all night and is loud. Beds are comfortable. Hotel rates are definitely too high for what you get. Staff is ok friendly but not more. No room service is done. Unfortunately, I could not recommend
Hotel response
Comment: 5 March
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At Woodcliff Hotel & Spa, we are committed to continuously enhancing our guest experience, and your insights are invaluable as we work toward that goal.
We agree that every great hotel benefits from fresh ideas and ongoing investment. Currently, we are in the process of a multi-million-dollar elevator upgrade, and we are actively exploring additional property enhancements to elevate both comfort and ambiance for our guests.
We’re pleased to hear that you found our team to be friendly, but we also recognize the importance of delivering exceptional service that exceeds expectations. Your comments regarding noise and comfort are being reviewed as we strive to create a more relaxing and enjoyable environment.
We genuinely appreciate your feedback and hope to have the opportunity to welcome you back in the future for a stay that reflects the high standards we aim to uphold.
The Woodcliff Hotel & Spa Hospitality Team
Comment: 25 Feb 2025
HR Karen
Hotel response
Comment: 27 February
Thank you for your review. We're very disappointed to hear about any gaps in service during your visit, and we'd like to offer our sincerest apologies. We want our guests to receive the warm and welcoming hospitality they deserve, and this matter will be addressed with our team. In the meantime, please reach out to us when you get a moment so we may learn more and win you back as a guest.
The Woodcliff Hotel & Spa Hospitality Team
Excellent location
199 Woodcliff Dr, Fairport, 14450, United States|6.09 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
16 years old and under
Children can use extra beds for an additional charge of USD 20.0.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
English breakfast.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool #1 is closed from Fri 21 Feb 2025 until Fri 28 Mar 2025 Swimming pool #2 is closed from Fri 21 Feb 2025 until Fri 28 Mar 2025 Hot tub/Hot tub is closed from Tue 18 Feb 2025 until Tue 27 May 2025 Please note, meal plan rates provide meals for 2 guests only. Meals are available (surcharge) for extra guests.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
