Village Hotel Solihull
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Village Hotel Solihull
Village Hotel Solihull
Village Hotel Solihull is a sleek and stylish hotel with a contemporary black box design. It offers uber-chic accommodation, free WiFi throughout, and a choice of dining options.
Ratings and reviews
Traveller reviews
Comment: 8 Mar 2025
Stayed in: Mar 2025
Comment: 2 Oct 2024
Shocking
Here on business trip, if I had arrived early in the evening I would have checked out immediately
Room smelling of stale smoke
Dampness in corner of room with blistering paint
Window blind splattered with some kind of spit or other bodily fluid
Ceiling partially painted
Gave it 1 star as not able to give zero
Hotel response
Comment: 7 October
Comment: 15 Mar 2025
Stayed in: Mar 2025
Comment: 2 Mar 2025
Disgusting and dirty
I used the pool, sauna and steam room.
I'm sure it started the day clean but the other users were disgusting, not showering between the sauna and pool. Not sitting on towels in the sauna and leaving sweat puddles. A guy was shaving in the steam room and then jumped in the pool while covered in shaving cream and shaved hair.
People leaving plastic bottles floating in the jacuzzi and a floor so grimey I didn't want to walk bare foot.
Actually the most disgusting pool experience of my life
There was chewing gum stuck to the lift control panel
Hotel response
Comment: 6 March
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your recent experience with us. We aim to provide a clean and comfortable environment for all our guests, and it’s clear from your comments that we fell short in several areas during your stay.
I sincerely apologize for the issues you encountered in your room with dust, cleanliness in the bathroom, and the malfunctioning shower controls. Our housekeeping team strives to maintain the highest standards, and I will ensure that they address these concerns immediately.
Regarding your experience in the pool, sauna, steam room, and jacuzzi, I am sorry to hear that the behavior of other guests impacted your enjoyment. We take cleanliness and hygiene very seriously, and I will be sure to remind all staff of the importance of monitoring these areas more closely. Additionally, I will address the issue of chewing gum on the lift control panel with our cleaning team to ensure that this does not happen again.
We truly value your feedback, and we are committed to improving our services and facilities. I hope that you will consider giving us another chance in the future to provide a much better experience.
Best regards,
Paul
Comment: 28 Feb 2025
Excellent Service
Hotel response
Comment: 6 March
Thank you so much for sharing your wonderful experience at the Village Hotel Pub and Grill. We’re thrilled to hear that Mia provided excellent service and made your visit so enjoyable. It’s fantastic that she ensured you had a great time from start to finish. We’re also delighted to know you enjoyed your stay at the hotel and had a lovely time swimming!
We’ll be sure to pass on your kind words to Mia and the team, as they’ll be happy to hear how much their efforts are appreciated. We look forward to welcoming you back for another memorable experience soon!
Best regards,
Paul
Very good location
The Green Business Park, Dog Kennel Ln, Hockley Heath, B90 4JG, United Kingdom|2.97 km from Tesco Superstore
10 things to dowithin 1.66 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
3 years old and under
Children can use extra beds for free.
Pets are not allowed.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
English breakfast.
Breakfast price
Please contact hotel for price information.
The property will contact guests after receiving booking confirmation with additional details related to their stay. Check-in and check-out is done at the self-service kiosks. Please note that children’s swim times apply. Please indicate the number of baby cots needed. All requests for cots must be confirmed by the property as not all rooms can accommodate cots. Please note that over the festive period, there will be limited dining available at the hotel due to private functions. For more information, guests are advised to contact the hotel before arrival, contact details can be found on the booking confirmation.
