HOTEL Ordizia

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Fast facts
Check in from | 15:00 |
---|---|
Check out by | 12:00 |
Children | Children are welcome at this hotel. |
Amenities
More about HOTEL Ordizia

HOTEL Ordizia
Situated in Villafranca de Ordizia, 39 km from La Concha Promenade, hotel ordizia features accommodation with a shared lounge, private parking, a terrace and a restaurant.
Ratings and reviews
Traveller reviews

PT
Comment: 7 Jun 2024
Stayed in: May 2024
Excellent Hotel in small town
Comment: 12 Jun 2024
Stayed in: May 2024
Basic but nothing more
But limited parking spaces , public road
Breakfast was 2 times nothing , could be better with limited effort
Restaurant not really equipped for that but did not try if
But cost is not high so what do you want ..
Comment: 17 Feb 2024
Stayed in: Feb 2024
Great hotel, horrible breakfast
Comment: 10 Dec 2023
Stayed in: Dec 2023
Very good
Comment: 26 Dec 2022
Stayed in: Dec 2022
Deceiving place
1) The hotel looks nothing like the website photos.
2) Very strong chemical smell.
3) Shower and bathroom have no separation so every shower means all bathroom floor floods.
4) Rude concierge: I call early to make sure the room was big enough to place a mini crib for my baby. When I get in the room, there was a big foldable bed occupying a large space. I call the concierge to have that bed removed, not only he said it was not possible but he was very rude about it, repeating himself in an angry voice and, worst of all, suggesting that I should do what other guest do and place the mini crib under the TV. That was a risk I was not willing to take on my baby and he suggested we leave the hotel. Fortunately a guest from another room offered to “host” the foldable bed and I could place my mini crib in a safe place, and also have space for the stroller, for which there would not have been space with the foldable bed in the room.
4) We left the hotel a day earlier and the hotel kept our money for the second night that we did not use.
I really recommend staying anywhere else, we ended up absolutely happy at London Hotel in San Sebastian, but you can stay in Segura 10 minutes away or really any place else, but no need to go through these people that acted in bad faith.
Hotel response
Comment: 16 May
Le escribimos en Español ya que las conversaciones que tuvimos fueron en este idioma. Escribimos en nombre de todo el equipo del hotel Ordizia. Llevamos 2 años intentando mejorar día a día nuestro servicio y atención con el cliente.
Sabemos que hay detalles que siempre tenemos que ir mejorando y es por ello que agradecemos las críticas que se hacen con el objetivo de aportar para mejorar. Lo que sí pedimos es respeto hacia nuestro equipo y el trabajo que realizamos y es por ello que le pedimos por favor que no mienta.
El día que llegaron tuvieron un trato desagradable con dos de los trabajadores y esa misma noche entraron sin ningún permiso a la recepción del hotel y abrieron los cajones, provocando el salto de alarma y la llegada de la ertzaintza (policía autonómica).
Es por ello que NO se fueron un día antes sino que desde el hotel no se les dejo seguir una noche más.
Por favor, intentamos hacer lo mejor posible nuestro trabajo, intentamos mejorar cada día pero al igual que nosotros respetamos a todos nuestros huéspedes, pedimos lo mismo para nosotros.
Muchas gracias
saludos
Equipo Hotel Ordizia
Very good location
6 Filipineta Kalea, Ordizia, 20240, Spain|0.13 km from Oreja Park
10 things to dowithin 1.21 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform HOTEL ORDIZIA in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.