Hotel Riu Chiclana - All Inclusive
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Hotel Riu Chiclana - All Inclusive
Hotel Riu Chiclana - All Inclusive
Hotel Riu Chiclana - All Inclusive has a fitness centre, five bars and garden in Chiclana de la Frontera. Boasting a 24-hour front desk, guests can also enjoy the on-site restaurants and pools. The accommodation features a hot tub.
Ratings and reviews
Traveller reviews
Comment: 7 Feb 2025
Great family stay
We came on a TUI deal, and whilst the outbound flight times are a bit brutal you soon forget it once you arrive.
The staff were very friendly and the animation team work tirelessly. Our 3 year old had plenty to do with the soft play and kids areas and adored the mini disco.
The things I would mention as areas for the hotel to review are: the red and white wine - it's virtually undrinkable which is a shame as decent spanish wine isn't expensive. The life guards were a bit sporadic and a little officious in the kids area when present. The Spanish restaurant was a bit disappointing and the food options could be improved a bit in that place.p There were no dairy free dessert options at all and having an ice cream option during the day would be a nice touch.
On the positive sides:
The food at the main buffet was lovely in general and always a wide variety of options. We never struggled to get a table. The Italian restaurant was lovely too. They were always very accommodating of our double buggy and my father in laws walking frame.
The rooms we had were spacious and always beautifully clean. Yes you can hear the entertainment but it didn't go on super late so didn't bother us.
The beach so close by is wonderful and we often took a beer down at sunset.
Overall for the price you're paying it is decent value. Our 3 year old had the BEST time and even though it rained a fair bit there was plenty to keep us all entertained. Thank you.
Hotel response
Comment: 13 February
We are thrilled your time with us was so good.
We endeavour to go above and beyond to ensure our guests have a memorable experience.
It is us who thank you very much, Anna!
We hope to see your little one and you again very soon and we wish you, all the best.
Loving wishes!
Hotel Riu Chiclana
Online Reputation Manager
Comment: 24 Jan 2025
Stayed in: Jul 2024
Wonderful Hotel, but Kids Club does not allow you to drop kids off for a supervised activity.
My only issue was that we were told there was a Kids Club by the TUI travel agent and the website states they have one. However, unlike other hotels the Kids Club requires parents to be present for all the activities. There were a range of really cool things for kids, including an art studio and a bubble party. They also loved the slides and kids pool and the brilliant jungle gym, BUT when you book a hotel with a Kids Club you do so on the basis that you can drop the kids off for a couple of hours to do a supervised activity. We had a fantastic time here but the I would not have booked this resort if I had known I couldn't drop my kids off for 2 hours a few times so I could play golf with my husband or just swim laps or lie by the pool. I spent around 4 hours a day sitting on a plastic lounger watching the kids play on the slides in the pool - great for them, but not relaxing for me.
Hotel response
Comment: 4 February
Thank you very much for taking the time to share your stupendous ratings.
We are happy to read that overall you had a nice stay. However, we hane taken note of your comment, it will be forwarded to the management for further acknowledgement.
We would love to have you back.
Caring Regards,
Hotel Riu Chiclana
Online Reputation Manager
Comment: 10 Nov 2024
Stayed in: Nov 2024
Excellent Hotel Chain
Hotel response
Comment: 15 November
Muchísimas gracias por la valoración tan positiva.
Estamos contentos de conocer que ha disfrutado de nuestra compañía.
Ojalá siga considerándonos en un futuro para volver a recibirle gratamente.
¡Le esperamos con los brazos abiertos!
Hotel Riu Chiclana
Online Reputation Manager
Comment: 10 Nov 2024
Stayed in: Oct 2024
Spectacular hotel
Hotel response
Comment: 15 November
Muchas gracias por alojarse con nosotros.
Nos sentimos afortunados por nuestros encantadores huéspedes.
A veces es difícil satisfacer todas las preferencias de nuestros huéspedes con respecto a la cama. Nos hubiera gustado haber sido informados al respecto durante su estancia con el fin de ayudarle a petición con cubrecolchones adicionales. Sentimos que los colchones no fueran de su agrado.
Nuestro personal de recepción siempre está dispuesto a ayudar cuando se le solicite.
Y esperamos poder darle la bienvenida de nuevo.
Saludos muy cordiales,
Hotel Riu Chiclana
Online Reputation Management
Comment: 9 Nov 2024
Stayed in: Nov 2024
Last year they left us some infusions and bottled water directly in the room.
Hotel response
Comment: 12 November
Gracias por su comentario.
Fue un honor recibirle en nuestras instalaciones.
No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos correspondientes.
Esperamos poder ser sus anfitriones nuevamente.
Reciba un cordial saludo,
Hotel Riu Chiclana
Online Reputation Manager
Excellent location
Urbanización Loma del Puerco s/n Novo Sancti Petri, Chiclana de la Frontera, 11130, Spain|0.30 km from Ciudad de las Estrellas
10 things to dowithin 1.69 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. All guests, including adults, children and babies, must be included when making the reservation to be shown the right rooms and rates When booking 5 rooms or more, different policies and additional supplements may apply. Please note the credit card used for the reservation must be presented upon arrival. Virtual credit card payments will not be accepted. - Children aged 13 years and above are considered adults at this property. - Restaurants: Appropriate dress is required for dinner. - It is necessary to indicate the real name of at least one guest per room.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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