Petit Palace Museum
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Petit Palace Museum
Petit Palace Museum
This stylish design hotel is situated in the centre of Barcelona, less than 10 minutes’ walk from Plaza Catalunya. The chic rooms include free WiFi.
Ratings and reviews
Traveller reviews
Comment: 22 Feb 2025
Stayed in: Feb 2025
A very good experience
Hotel response
Comment: 23 February
Merci d’avoir pris le temps de partager votre expérience au Petit Palace Museum. Nous sommes ravis de savoir que vous avez apprécié notre emplacement idéal, le confort de nos chambres et l’attention de notre personnel.
Nous prenons bonne note de votre remarque concernant la douche et les joints, et nous allons vérifier cela afin d'améliorer nos installations. Votre retour nous aide à continuer à nous améliorer.
Ce serait un plaisir de vous accueillir à nouveau lors de votre prochaine visite à Barcelone !
Cordialement,
Ángel Segura - Experience Manager
Comment: 5 Mar 2025
Stayed in: Feb 2025
On the first day, I changed my room because the one assigned to me had windows that could not be opened. Additionally, the hotel used a strong air freshener, likely to mask odors. When I switched rooms, I encountered the same issue—the window could be opened, but it was cold, so I left the window open for ventilation.
The next day, after the air freshener's effect faded, I noticed a strong sewer smell from the bathroom. I wasn’t sure if it was from the room or outside, as I had opened the window. However, last night, the smell became so unbearable that I couldn’t stay in the room. I informed reception, and after inspecting the room, they confirmed the odor and moved me to a third room.
Unfortunately, the new room had the same issue—strong air fresheners masking the sewer smell. This is unacceptable, as such issues pose serious health risks. I paid significantly for this stay and feel misled about the hotel's conditions. Hotels.com should remove this hotel, as it fails to meet basic hospitality standards. They also have a responsibility to verify hotels before listing them.
Given these circumstances, I request a full refund for my stay. Please let me know how to proceed.
Best regards, Nasrin
Comment: 21 Feb 2025
Stayed in: Feb 2025
Kindness, efficiency and customer care
Hotel response
Comment: 22 February
Grazie mille per la sua splendida recensione e per aver condiviso la sua esperienza con noi! Siamo lieti di sapere che ha apprezzato il nostro hotel, la camera e in particolare l'attenzione del nostro personale.
Ci dispiace molto per l'inconveniente che ha vissuto durante il suo soggiorno, ma siamo felici di sapere che siamo riusciti ad aiutarla a recuperare la sua borsa il più rapidamente possibile. Per noi, l'attenzione e la cura per i nostri ospiti sono fondamentali, e sapere che il nostro team è riuscito a rendere la sua esperienza più serena ci riempie di orgoglio.
Speriamo di avere presto il piacere di accoglierla nuovamente a Barcellona per un altro soggiorno impeccabile.
Cordiali saluti,
Ángel Segura
Experience Manager
Comment: 19 Feb 2025
Stayed in: Feb 2025
What I will remember of Barcelona
Despite the racist undertones in the city every time I set on a quiet walk with my wife I sought respite in the array of more welcoming places to eat and drink. Back the hotel. Natalia (may not be spelt correctly.) was an absolute delight and was available to answer any questions from the start. We could not have asked for more. Angel was of course lovely a very friendly face.
We saw some great things in our short stay but will look forward to seeing them both again when we return.
Hotel response
Comment: 20 February
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel and found it to be a welcoming place from which to explore the city.
Your kind words about our team mean a lot to us. They are truly dedicated to providing excellent service, and we will make sure to pass on your compliments—they will be thrilled to know they made a positive impact on your stay.
We are sorry to hear that some aspects of your visit to the city were not as pleasant. Barcelona is a vibrant and diverse place, and we sincerely hope that during your next visit, you will have an even more enjoyable experience.
It would be a pleasure to welcome you again in the future. Please don’t hesitate to reach out if we can assist in making your next stay even more special.
Best regards,
Ángel Segura - Experience Manager
Comment: 9 Feb 2025
Stayed in: Feb 2025
Pearls in Barcelona
Great location, close to everything, Passeig de Gracia, Plaza Catalunya and transport facility! Excellent service at the reception, especially to Angel, for his sympathy and detail!
It's the second time I've been staying here.
I recommend everyone!
Hotel response
Comment: 10 February
Agradecemos imensamente sua avaliação tão positiva. Ficamos felizes em saber que sua estadia foi tão agradável. Seu comentário nos motiva a continuar trabalhando para melhorar e oferecer o melhor serviço possível.
Esperamos recebê-lo novamente e tornar sua próxima estadia ainda melhor.
Atenciosamente,
Ángel Segura
Experience Manager
Exceptional location
C/ de la Diputació, 250, Eixample, Barcelona, 08007, Spain|0.23 km from Casa Dolors Calm
10 things to dowithin 1.15 km
Transportationwithin 4.52 km
Airportwithin 12.29 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
$29 (≈EUR 15.0)/person
Breakfast options
Continental breakfast, Gluten Free breakfast, Vegan breakfast.
Breakfast menu
Buffet.
This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. • Depending on the season, air conditioning or heating is provided. • The pet fee is EUR 25 per pet per stay. • Reservations of more than 5 rooms may be subject to special conditions and additional supplements. • Reservations of more than 10 nights may be subject to special conditions and additional supplements. • Please note that all special requests are subject to availability and may incur additional charges. • The property will send guests online check-in instructions 7 days before arrival. • If you wish to use the airport shuttle, you must contact the hotel before arrival. This service carries a supplement.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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