PIER House Accommodation
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about PIER House Accommodation
PIER House Accommodation
Pier house accommodation is a recently renovated apartment in the centre of Funchal, 600 metres from Almirante Reis Beach and 3 km from Gorgulho - Gavinas Beach. The property has mountain and garden views, and is 400 metres from Marina do Funchal.
Ratings and reviews
Traveller reviews
Comment: 1 Sep 2024
Stayed in: Aug 2024
Additionally, my return flight was canceled, and I called Teresa at midnight, hoping to find an available room, and she answered! This was especially surprising, considering her working day ends at 6 p.m.! She picked up the phone, arranged for an apartment, and asked Andre to pick me up. The airport was packed with people who couldn’t find available rooms, and there were no taxis. Yet, I received luxury service by calling the right person in the middle of the night.
They picked me up from the airport, settled me into the apartment, and didn’t take any money upfront! They simply said, “You can send a wire later.” I had a 35-hour flight delay. I was so exhausted and upset, and those two people were a blessing amidst all that disaster.
Thank you so, so much again!
Comment: 17 Oct 2024
Stayed in: Sep 2024
I could not sleep at all for four nights. The hotel is directly above a bar/night club that played pounding music until 4am one night, 2am other nights, including Sunday and Monday nights. It was impossible to sleep. The bedroom vibrated from the music bass. The hotel does not own the club so they have no control, but it’s the same building and can be heard and felt clearly. You will not sleep if you stay here.
Poor customer service. To begin, the booking confirmation stated there was no front desk and to contact the property to make check-in arrangements. I tried to contact multiple times, they did not reply to messages. I eventually managed to get a response on the phone on the day of our arrival when the only instructions given were “call us when you arrive at the property”.
When we arrived that evening, the person who answered the phone was unhappy and rude, telling us that he had needed to leave the supermarket to check us in – not at all welcoming to hotel guests.
There was a huge deposit to pay each to "protect the hotel against damage". This was far too excessive, particularly as we had already paid for our stay in advance.
After we left, one of the deposits had a deduction with no explanation. The hotel claim this is due to exchange rate, yet the other was refunded in full so it cannot be.
Comment: 3 Oct 2024
Stayed in: Aug 2024
Positives
Location, close to everything
spacious rooms and nice decor, better then the photos
Negatives
The room ceiling vibrates when someone walks upstairs, even the top light moves, can be annoying when you want to sleep
They require a deposit?! Nobody does this anymore, most hotels just scan your card
Tv most channels don’t work
Reception is not open as per the hours shown and they close for lunch
Texted asking if we could leave the bags, was told yes, and when we got there they were closed for lunch break. Never heard of a hotel closing for lunch!
They could have mentioned that !!!!
So last day was a bit of a waste of time because couldn’t trust them to leave the bags and reception being open.
Comment: 28 Aug 2024
Stayed in: Aug 2024
Comment: 16 Feb 2024
Stayed in: Feb 2024
We were there for Carnival and it was a perfect location. If you are looking for a quiet location- there might be a better option.
It was perfect for what we were looking for.
Location
Rua Dos Murças 4, São Martinho, 9000-058, Portugal|0.13 km from Mahatma Gandhi sculpture
10 things to dowithin 0.29 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
12 years old and over
Children can use extra beds for an additional charge of EUR 20.0.
Pets are not allowed.
Breakfast available.
Breakfast options
Continental breakfast.
Breakfast price
Please contact hotel for price information.
This property will not accommodate hen, stag or similar parties. Please inform PIER HOUSE Accommodation in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of EUR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.