Laranjais Boutique Suites & Apartments Porto
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Restaurant
Non-smoking
Laundry
More about Laranjais Boutique Suites & Apartments Porto
Laranjais Boutique Suites & Apartments Porto
Conveniently located in the centre of Porto, Laranjais Boutique Suites & Apartments Porto offers à la carte breakfast and free WiFi throughout the property. This 4-star hotel offers a restaurant.
Ratings and reviews
Cleanliness5.0
Location4.5
Service4.5
Rooms4.5
Value4.0
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Comment: 4 Dec 2024
Stayed in: Nov 2024
Earful property. Our home away from home. The staff was so friendly and welcoming. Highly recommend
Couple
Comment: 19 Dec 2024
Stayed in: Dec 2024
Failed to meet our expectations
The floor and couch were dusty, as if it had not been attended for quite some time. There was no person at the reception anytime during our stay. We had to call for everything that we needed.
The heating system did not work when we checked in. After making a few calls, they were kind enough to switch us to a different room. Unfortunately, the heating system did not work there either. The person on the phone was working in a sister hotel within walking distance by the same owner. I suggested that they just move us to the other hotel as it was a chilly night. I was told “no” after the staff checked with her manager, despite the fact that the cost of the sister hotel was much less than what had paid. To the credit of the young staff, she did bring a couple of blankets to us from the other hotel after I insisted. But that was no cure for the chilly night. It was unfortunate that spending the first night in a very cold hotel room was our first and indelible memory of Porto, an otherwise lovely and beautiful city.
The next morning, we went downstairs for breakfast. We had paid for breakfast in our hotel booking. When we got to the restaurant the first morning, the restaurant was not open. The doors were all locked. After making phone calls, they were able to allow us to walk to its sister hotel to have breakfast. No reasons were given and no apologies.
The lack of attention to details for a pricy hotel like this was beyond disappointing. To be fair, it might have been related to the particular season, when the tourism industry is not busy. I believe we were the only customers in the entire building during our stay.
Lastly, be aware that breakfast on site is vegan, if you choose it to be included in your booking. If you are expecting a hearty breakfast with egg and sausage to start your day, you will be dissatisfied. You can easily find less expensive and better breakfast options within a short walking distance.
The heating system did not work when we checked in. After making a few calls, they were kind enough to switch us to a different room. Unfortunately, the heating system did not work there either. The person on the phone was working in a sister hotel within walking distance by the same owner. I suggested that they just move us to the other hotel as it was a chilly night. I was told “no” after the staff checked with her manager, despite the fact that the cost of the sister hotel was much less than what had paid. To the credit of the young staff, she did bring a couple of blankets to us from the other hotel after I insisted. But that was no cure for the chilly night. It was unfortunate that spending the first night in a very cold hotel room was our first and indelible memory of Porto, an otherwise lovely and beautiful city.
The next morning, we went downstairs for breakfast. We had paid for breakfast in our hotel booking. When we got to the restaurant the first morning, the restaurant was not open. The doors were all locked. After making phone calls, they were able to allow us to walk to its sister hotel to have breakfast. No reasons were given and no apologies.
The lack of attention to details for a pricy hotel like this was beyond disappointing. To be fair, it might have been related to the particular season, when the tourism industry is not busy. I believe we were the only customers in the entire building during our stay.
Lastly, be aware that breakfast on site is vegan, if you choose it to be included in your booking. If you are expecting a hearty breakfast with egg and sausage to start your day, you will be dissatisfied. You can easily find less expensive and better breakfast options within a short walking distance.
Hotel response
Comment: 20 December
Dear Mr. / Mrs. Lenny,
Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced.
We are very sorry about the issues with cleanliness and the heating system during your stay. This is certainly not the level of service we aim to provide.
Regarding the absence of reception staff, we apologize for the lack of on-site assistance and the delays in addressing your needs however we were always available to help you and assist you anytime. We understand tha this could impacted your experience.
We also deeply regret the inconvenience caused by the breakfast arrangements and we apologize for the inconvenience of having to walk to our other hotel.
We understand how these issues overshadowed your visit, and we truly value your honest feedback. It helps us identify areas for improvement.
We hope you will consider giving us another opportunity to provide you with the level of service and comfort we are known for.
Please feel free to reach out to us directly if you choose to return to Porto, as we would love the chance to make amends.
Warm regards,
Edgar Maio
Front office Manager
Laranjais
Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for not meeting your expectations and for the inconveniences you experienced.
We are very sorry about the issues with cleanliness and the heating system during your stay. This is certainly not the level of service we aim to provide.
Regarding the absence of reception staff, we apologize for the lack of on-site assistance and the delays in addressing your needs however we were always available to help you and assist you anytime. We understand tha this could impacted your experience.
We also deeply regret the inconvenience caused by the breakfast arrangements and we apologize for the inconvenience of having to walk to our other hotel.
We understand how these issues overshadowed your visit, and we truly value your honest feedback. It helps us identify areas for improvement.
We hope you will consider giving us another opportunity to provide you with the level of service and comfort we are known for.
Please feel free to reach out to us directly if you choose to return to Porto, as we would love the chance to make amends.
Warm regards,
Edgar Maio
Front office Manager
Laranjais
Group traveller
AU
Comment: 31 May 2024
Stayed in: May 2024
Excellent find in Porto!
Fabulous location, the best, walking distance to everywhere, close enough to Party central, yet far enough (7min walk) to be super quiet, especially rooms facing onto the back and the green buildings at the back. Chocolates & port on arrival as a welcome, and fresh water in the fridge, and from then 2 bottles of water every day. Nespresso machine & tea making facilities in the room, and top amenities. Lift into your room, rather a rarity in old Porto city centre. Plenty of USB and power sockets everywhere, excellent Internet for working. They even brought iron & ironing board into the room, just fab service. Be aware though that there is building work at one of the buildings on the side onto which the balconies face (at least our room 22 on 3rd floor did). that means drilling and generator working type noises during the day on the balcony, but super super quiet at night. Super quiet even with all those works if the balcony doors are shut, sound isolation at the hotel was excellent. Beautiful interiors, quality firnishings throughout. 10min walk to all the main attractions, including fabulous central market; 15min walk to the river. Staff were simply excellent. Small glitch on our stay, Turkish bath room we booked, the sauna didn't heat up so in a way defeated the purpose of booking a Turkish bath room. Having said all that, i would stay in this hotel again any day!
Hotel response
Comment: 15 June
Dear Guest,
Thank you so much for your detailed and positive review of our hotel!
We're delighted to hear that you enjoyed our location, room, and the chocolates and port upon arrival.
It's wonderful to know that our amenities met your expectations.
We appreciate your understanding regarding the nearby building work. We regret the inconvenience you experienced with the Turkish bath and apologize for the small glitch. We will ensure this is addressed promptly.
Thank you for your kind words about our staff and for expressing your willingness to stay with us again.
We look forward to welcoming you back on your next visit to Porto!
Best regards,
Edgar Maio
Front office & Guest Relations Manager
Thank you so much for your detailed and positive review of our hotel!
We're delighted to hear that you enjoyed our location, room, and the chocolates and port upon arrival.
It's wonderful to know that our amenities met your expectations.
We appreciate your understanding regarding the nearby building work. We regret the inconvenience you experienced with the Turkish bath and apologize for the small glitch. We will ensure this is addressed promptly.
Thank you for your kind words about our staff and for expressing your willingness to stay with us again.
We look forward to welcoming you back on your next visit to Porto!
Best regards,
Edgar Maio
Front office & Guest Relations Manager
Comment: 17 Nov 2024
Stayed in: Nov 2024
The apartment was lovely. We had room 14 and with windows closed it was perfectly quiet despite a busy night scene. Lots of restaurants in easy walking distance. Great location for sight-seeing. Breakfast is vegan which we did not realize ahead of time. The pancakes were yummy but limited options. Staff very nice.
Couple
Comment: 10 Nov 2024
Stayed in: Oct 2024
Visit to Porto
Location- easily accessible and within walking distance of all sights and places of interest
Amenities- Furniture comfortable, fully fitted kitchen with microwave, oven and stove, microwave and huge fridge
Cleanliness- The rooms were spacious and spotless, with great décor and crisp bed sheets
Noise- noisy outside but with the excellent soundproofing, with the windows closed it was peaceful
Price- reasonable for the great stay
Overall- Definitely recommended
Amenities- Furniture comfortable, fully fitted kitchen with microwave, oven and stove, microwave and huge fridge
Cleanliness- The rooms were spacious and spotless, with great décor and crisp bed sheets
Noise- noisy outside but with the excellent soundproofing, with the windows closed it was peaceful
Price- reasonable for the great stay
Overall- Definitely recommended
Hotel response
Comment: 11 December
Dear Guest,
Thank you for your kind review! We're delighted to hear that you enjoyed your stay and appreciated our convenient location, comfortable amenities, and the fully equipped kitchen. It's wonderful to know that the cleanliness, décor and bed sheets added to your positive experience.
We’re also glad that you had a peaceful stay. Your recommendation means the world to us.
We hope to welcome you back to Porto soon!
Warm regards,
Edgar Maio
Front office Manager
Laranjais
Thank you for your kind review! We're delighted to hear that you enjoyed your stay and appreciated our convenient location, comfortable amenities, and the fully equipped kitchen. It's wonderful to know that the cleanliness, décor and bed sheets added to your positive experience.
We’re also glad that you had a peaceful stay. Your recommendation means the world to us.
We hope to welcome you back to Porto soon!
Warm regards,
Edgar Maio
Front office Manager
Laranjais
Excellent location
Rua do Almada 339, 4050-038, Vitória, Porto, 4050-037, Portugal|0.27 km from Poetria
10 things to dowithin 0.47 km
0.27 km
1.11 km
0.77 km
Transportationwithin 0.52 km
0.16 km
0.52 km
0.52 km
Airportwithin 11.69 km
11.69 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
This property will not accommodate hen, stag or similar parties. Please inform Laranjais Boutique Suites & Apartments Porto in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking 4 rooms or more, different policies and additional supplements may apply. Please note that for bookings greater than or equal to 15 nights, a deposit of 100% of the total amount will be requested at the time of booking, which is Non-Refundable.
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