Rok Hotel Kingston, Tapestry Collection by Hilton, Kingston Hotels

Name: Rok Hotel Kingston, Tapestry Collection by Hilton
Address: 2-4 King St, Kingston, Saint Andrew Parish, Jamaica

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Fast facts

Check in from	15:00
Check out by	11:00
Breakfast	Breakfast available.
Pets	Pets are not allowed.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Parking

Air conditioning

Pool

Fitness centre

Front desk 24 hour

Accessibility

Visual alarms

Braille or tactile signage

Disabled facilities

Lift

Wheelchair access

Business facilities

Business centre

Food and drink

Restaurant

Teahouse

Healthcare

First aid room

Hotel and outdoor facilities

Smoking areas

Laundry

Non-smoking

In the rooms

Hairdryer

Air conditioning

Desk

Leisure and entertainment

Pool bar

UV sunbeds

Media and technology

Telephone

Services

Front desk 24 hour

Concierge

Room service

Safe deposit box

Express check-out

Multilingual staff

Express check-in

Sport and fitness

Pool

Outdoor pool

Fitness centre

Transport and parking

Parking

WiFi and internet

Wi-Fi

Internet access

WiFi in common areas

More about Rok Hotel Kingston, Tapestry Collection by Hilton

Rok Hotel Kingston, Tapestry Collection by Hilton

ROK Hotel Kingston Tapestry Collection By Hilton in Kingston features 4-star accommodation with an outdoor swimming pool, a fitness centre and a terrace.

Ratings and reviews

Cleanliness4.7

Location4.6

Service4.7

Rooms4.6

Value4.4

Sleep quality4.6

Traveller reviews

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Mentioned by travellers

Comment: 2 Mar 2025

Stayed in: Feb 2025

Rok Hotel provided a comfortable stay. The rooms were clean and had plenty towels. There was a lot of staff that cleaned the rooms. Breakfast was good and the pool area was nice as well. I will stay here again. The staff was friendly.

Business traveller

Comment: 22 Jan 2025

Close to the ocean side, room clean and housekeeping deserve thumbs up just rooom charge exclude the breakfast

Family traveller

Comment: 10 Mar 2025

My overall experience was very good. I booked ROK due to my family staying there, and I wanted to be with them. We travelled to Jamaica for family bereavement, so we wanted as little hassle as possible. Staff at reception were approachable, friendly, welcoming, and professional. The general look was aesthetically pleasing; I loved the decor throughout. Entry was spacious and clean. I stayed on the 7th floor, which was clean, and has a communal ice machine. The room was a bit smaller than I would have liked, but fully functional, there is a fridge and coffee machine; I would have liked a kettle due to preferring to hear my water boil! We slept well for the most part. My only issue was noise in the morning, I could hear the housekeeping staff chit chatting amongst themselves as they carried out their duties. Doors banging, etc. Due to time differences, I woke up at 4 am. I guess this made me sensitive to the surroundings. The bar is excellent, located outside by the pool, and a breath of fresh air. We spent most evenings by the bar enjoying a cocktail or 2, plenty seating, and staff are accommodating. I must commend the toilets in the communal areas... fresh fresh fresh, they use a beautiful smelling air freshener; I was impressed by how well maintained the were. I didn't have breakfast because I generally eat later in the day. However, my family thought choices were repetitive after a few days. Bar food was fresh and delightful. There are a couple of places to eat outside the hotel. However, I would not recommend them due to extensively delayed waiting times. Just eat at the hotel or find elsewhere. Overall, I would recommend the ROK, and I would definitely stay again.

Couple

Comment: 7 Mar 2025

Dirty and smelly bathroom!

Bathroom was dirty and smelly. Upon checking we were met with unpleasant urine odor from the bathroom. This is ruined everything else completely!. Bathroom cleanliness is the most important thing I check whenever I go to any hotel. Being met with such odor spoiled everything. We noticed even the lobby washrooms weren’t clean to the standard. They had a funny odor.

Hotel response

Comment: 8 March

Dear St Levy,
Thank you for taking the time to review your recent stay with us here at the ROK Hotel Kingston. First and foremost, please accept our sincerest apologies for the issues you encountered during your time with us. I can assure you that complaints of this nature are extremely rare and certainly not a true representative of our usual excellent levels of guest feedback and experience. The lack of attention to detail relating to our housekeeping team is not our standard as the cleanliness of our property to include the rooms is paramount and complaints of this nature are not taken lightly. Please note that all matters have been addressed with the relevant individuals to ensure immediate follow up and action and to prevent any recurrences.
Thank you again for choosing the ROK Hotel Kingston and we truly hope that we will get another opportunity to host you in the near future.

Group traveller

Comment: 27 Feb 2025

Kimarae as host

Kimarae is a wonderful host, very attentive, well mannered. He took care of my and I friends the whole time while at the pool. I would definitely recommend him when visiting. The service was quick and the presentation of the drinks were nice.

Hotel response

Comment: 2 March

Hi Zoey,
Thank you for your 5-star review. We are delighted to read that your time with us was an enjoyable experience and that Kimarae had a positive impact on your stay. We will be sure to share this review with him. Thank you again for choosing the ROK Hotel Kingston and we look forward to hosting you again soon.