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Lancaster Kumasi

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Fast facts

Check in from		15:00
Check out by		12:00
Breakfast		Breakfast available.
Pets		Pets are not allowed.
Children		Children are welcome at this hotel.

Amenities

Parking
Air conditioning
Pool
Spa
Laundry
Television

More about Lancaster Kumasi

Lancaster Kumasi

Location Want to take a rest and explore the city? Hotel «Lancaster Kumasi» is located in Kumasi. This hotel is located in walking distance from the city center. At the hotel You can stop by the bar. You can stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Free Wi-Fi is available on the territory. Ask for more information when checking in. If you travel by car, there’s a parking zone. The beauty and wellness services: a spa center. Here, you can treat yourself with water procedures as there will be a pool and an outdoor pool. Accessibility: there is an elevator/lift. At the guests’ disposal, there’s also a laundry, dry cleaning, press, a safe-deposit box and a concierge. Room amenities In the room, for you, there is a shower and a TV. Please note that the listed services may not be available in all the rooms.

Ratings and reviews

Cleanliness
4.0
Location
4.0
Service
3.5
Rooms
3.5
Value
3.0
Sleep quality
3.5

Traveller reviews

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Mentioned by travellers
Family traveller

Comment: 7 Sep 2024

Stayed in: Sep 2024

My wanderfu experience at the

This is an excellent destination for your only days and vacations i love the environment it was very cool and quiet with alot of Flowers and trees, their food too is so fantastic and delicious with friendly staffs, the room deco is so good you visit there and see everything for self

Hotel response

Comment: 30 January

Thank you for taking the time to review your stay with us. We are happy to hear that you had a wonderful experience during your stay.
The hotel is committed to providing you with the best services and looks forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future.
Gabriel O.
(Guest Service Manager)
Solo traveller

Comment: 27 Oct 2024

Stayed in: Jul 2024

Average experience

My room could do with a mini fridge. The hotel is undergoing renovation without closing and so there was a strong smell of fresh paint in the room and hallway which could be irritating to the lungs. Hope the bedding furniture will also be updated with the renovation.

Hotel response

Comment: 30 January

Dear Guest,
Thank you for sharing your feedback concerning your stay. We are deeply sorry for the inconvenience of the renovation works which was ongoing but has now been completed.
Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for an excellent experience.
Gabriel O.
(Guest Service Manager)
Family traveller
US

US

Comment: 7 Jan 2025

Stayed in: Dec 2024

Overcrowded and noisy hotel with inattentive staff

My family and I were booked at this hotel by our tour guide with the intent of staying three nights. We left after one night and found different accommodations. Upon entering the hotel you must first go through a metal detector and your bags through an x-ray. The room we got was a nice size, but the carpet was dirty, the the tub was moldy, and the in-room safe initially did not work. I have stayed in many hotels with many safes, but I had never seen one like this where you have to push a reset button that is not clearly labeled. I missed the button and locked the safe, while empty and couldn't get it back open, setting off the alarm. I contacted the desk and sent my family to the restaurant to get some dinner as they were hungry. Fifteen minutes later no-one arrived. I called again and was told someone was on their way. An hour had passed and my wife informed me that the food she ordered was being delivered, so I gave up and went to dinner. I stopped at the front desk to ask about the safe and they told me that someone was coming soon. The maintenance staff arrived and tried to open it unsuccessfully. He informed me he needed to go get a tool to open it and returned 10 minutes later to open it.
The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.

Hotel response

Comment: 30 January

Thank you for the feedback concerning your stay. We appreciate your comments on our … . We would like to apologize for the inconvenience caused by the service in our rooms and restaurant and any associated discomfort that it might have caused.
The issues raised have been discussed at management level and addressed with the concerned departments
It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.
We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city for better service experience. Thank you
Gabriel O.
(Guest Service Manager)
Business traveller
ZA

ZA

Comment: 8 Aug 2024

Stayed in: Jul 2024

Let me swallow my words on previous reviews!

If you read my previous reviews on the Lancaster Kumasi City (Previous Golden Tulip) you will ee I hated this place and nothing ever was right! May I be the first to swallow my words. This place has come full circle and is now a pleasure to stay at. I stayed in the Annex and these rooms is redone. The colour scream is welcoming and if there was space I would have packed the bed in my bag. The restaurant and lounge had a facelift - it is now nice and open and you feel welcome. From the amount of guests coming for dinner you can see this is now the place to be. Negatives? Small problem is that the food is still mostly for the West African taste with dishes like Chicken Hearts and Light Goat Soup. Not always the taste of Foreign Visitors. Perhaps cater for the Foreign guest but smaller dishes?

Hotel response

Comment: 30 January

Dear Guest,
Thank you for your positive comments on the improvements made after we changed management from The Golden Tulip to the Lancaster Hotel. We are glad to hear that you enjoyed your stay with us and hope that your next stay is just around the corner. Call us if there is anything we can help you with.
We look forward to the pleasure of welcoming you again to our Hotel for a much better service experience. Thank you
Gabriel O.
(Guest Service Manager)
Business traveller

Comment: 7 Jul 2024

Brilliant service here, especially with Bright at reception and Kelvin in the restaurant both ensured our stay was perfect. The hotel restaurant, the lounge and pool area are stunning. The rooms on the other hand could do with some updating but overall it was a very pleasant experience here at Lancaster Kumasi.

Very good location

4.0

Rain Tree St, Lesley Opoku-Ware Drive, Kumasi, Ghana|0.04 km from Lancaster Kumasi City Swimming Pool

10 things to dowithin 0.60 km

0.04 km
1.79 km
1.81 km

Transportationwithin 1.61 km

1.61 km

Airportwithin 5.04 km

5.04 km

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast options

Western breakfast.

Breakfast price

Please contact hotel for price information.

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logo

Lancaster Kumasi: FAQs

We don’t have any information about restaurants at Lancaster Kumasi, please check with them when booking.
At Lancaster Kumasi you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Lancaster Kumasi.
Lancaster Kumasi is 1.7 km away from Kumasi city centre.
Lancaster Kumasi is in Kumasi, Ghana and is 1.7 km away from Kumasi city centre.

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