All Suites Appart Hotel Bordeaux Centre Marne
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All taxes and fees included
Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about All Suites Appart Hotel Bordeaux Centre Marne
All Suites Appart Hotel Bordeaux Centre Marne
Set in Bordeaux, 1 km from Saint-Michel Basilica, All Suites Appart Hotel Bordeaux Marne features accommodation with a kitchenette. Free WiFi is available throughout the property. The residence is divided into two buildings.
Ratings and reviews
Traveller reviews
Comment: 31 Jul 2024
Comment: 26 Jan 2025
Major technical problems at the 3-star hotel.
In addition, management did not offer us tariff compensation.
Persistent insulation and noise problems. The room was cramped, with a large non-soundproof ventilation, which made the street sounds audible.
The door did not close properly, letting in the light from the hallway. The overall condition of the room was alarming, especially the kitchen faucet. The lighting in the kitchen was defective.
Maintenance does not meet the standards of a 3-star hotel.
I would not recommend this hotel.
Hotel response
Comment: 15 February
Veuillez croire en mes sentiments dévoués
Réception
Opoku
Comment: 15 Jan 2025
Stayed in: Jan 2025
Refusal of access despite valid reservation and inadequate room.
Despite the presentation of all the necessary evidence to validate the reservation (video call with my ID card as the holder of the reservation and communication of the number of the credit card used), the staff refused access to the room to my husband. This situation forced him to cancel the original booking and make a new booking with his own credit card, causing unnecessary complications after a long journey.
Furthermore, when he was finally able to access his room, he noticed the absence of curtains, a basic element that is indispensable to guarantee privacy. THE LEVEL OF PROFESSIONALISM AT RECEPTION WOULD ALSO NEED TO BE REVIEWED.
These different points have considerably affected the quality of my husband's stay and do not correspond to the standards expected of a hotel establishment.
Hotel response
Comment: 20 January
Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que votre séjour au All Suites Appart Hôtel Bordeaux Centre Marne n’a pas été à la hauteur de vos attentes.
Conformément à nos conditions de ventes, toute personne se présentant en réception pour récupérer son hébergement est dans l’obligation de nous présenter une pièce d’identité ainsi qu’une carte bancaire à son nom.
Ces conditions d’accès sont stipulées sur nos sites de ventes et reventes ainsi qu’en réception.
Notre équipe à donc respecter le protocole à la lettre comme cela est demandé par le groupe All Suites Appart Hôtel.
De plus, dans nos appartements de catégorie « économique », ce sont des volets roulants électriques à la place des rideaux contrairement à nos catégories conforts, supérieurs et exécutives.
Bonne journée,
Bien cordialement,
Anne-Sophie, adjointe de direction
Comment: 15 Jan 2025
Stayed in: Jan 2025
Need for improvements and training of reception staff needed!!!
• Peaceful place
• Ease of access
Areas for improvement:
The reception desk was unprofessional, with little attention to guests. The room had several maintenance problems: unpleasant odors persisting despite the aeration, traces of moisture in the bathroom, problems with pressure and unstable water temperature in the shower. General cleanliness requires special attention (floors, surfaces, bedding). The door to the room had a safety concern regarding a locking defect.
The common facilities (sauna, gym) were not functional during our stay and lacked maintenance, smell of urine in the sauna. The reserved comfort option (coffee tray) has not been provided.
Some suggestions:
• Strengthening the training of reception staff
• Implement a more rigorous cleaning protocol
• Ensure regular maintenance of equipment
• Systematically check room security
The photos on the hotel website do not correspond to reality. The rate applied does not correspond to the current level of benefits. A general renovation would be desirable to achieve the expected standards.
Hotel response
Comment: 20 January
Nous vous remercions d’avoir pris le temps de nous faire part de votre retour sur votre réservation effectué à l’All Suites de Bordeaux Centre.
Nous sommes sincèrement navrés que votre séjour n’ait pas été la hauteur de vos attentes.
Nous prenons très au sérieux vos remarques sur l’appartement et avons communiqués aux différents services concernés afin que cela soit vérifié.
Les plateaux de courtoisie ne sont disponibles que dans nos studios supérieurs et exécutifs.
Concernant les équipements communs, nous avons vérifié et ils fonctionnent à ce jour.
Nous serions ravis de vous accueillir de nouveau dans notre résidence et ainsi avoir l’opportunité de vous faire changer d’avis.
Bonne journée,
Bien cordialement,
Anne-Sophie, adjointe de direction.
Comment: 14 Jan 2025
Stayed in: Jan 2025
A 5-star hotel... In My Nightmares! ❄️
The only positive? The location near the train station... At least you can flee quickly! ’�️
The icy adventure: Imagine yourself in your room transformed into a personal freezer! Our dear manager, true genius of the economy, controls the temperature from his throne at the reception. Three round trips later (excellent for your cardio! ), they FINALLY deigned to turn up the heat. What a generosity!
Let's talk about the improvised fashion show staff! Apparently, the dress code has changed from "professional" to "club ready". Receptionists seem to have confused the hotel with a trendy club! It's crazy how standards have... evolved since the opening.
Suggestion for direction (if she deigns to read): A little free advice (like the cold in the rooms): polo-style uniforms would not be luxury! But hey, it could blow the budget, already so tight with these electricity bills!
Hotel response
Comment: 20 January
Nous vous remercions d’avoir pris le temps de repartager votre expérience sur toutes nos plateformes.
Nous sommes désolés que votre séjour n’ait pas répondu à vos attentes et nous vous présentons nos excuses pour les désagréments que vous avez rencontrés.
Nous prenons bien en compte vos commentaires concernant la température de la chambre et nous comprenons l’inconfort que cela a pu causer.
Nous avons fait vérifier l’appartement, et aujourd’hui le chauffage fonctionne correctement.
En ce qui concerne l’accueil et le professionnalisme de notre équipe, nous prenons vos remarques à cœur. La présentation de notre équipe est un élément clé de notre service, et nous faisons en sorte d’améliorer ce point clé quotidiennement.
Nous avons pour projet de fournir des uniformes à nos équipes dans une démarche de conformité.
Nous vous remercions pour vos suggestions que vous nous avez partagé.
Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir un séjour plus conforme à vos attentes.
Cordialement,
La direction, All Suites Bordeaux Centre.
Location
21 Cours Barbey, Bordeaux, 33800, France|0.60 km from Bordeaux St Jean Railway Station
10 things to dowithin 1.75 km
Transportationwithin 0.85 km
Airportwithin 11.80 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
From 3 to 11 years old
Children can use extra beds for an additional charge of EUR 15.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
$25 (≈EUR 12.9)/person
Breakfast menu
Buffet.
This property will not accommodate hen, stag or similar parties. Please inform All Suites Bordeaux Centre Marne - Gare Saint-Jean in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. A damage deposit of EUR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The pet fee is EUR 10.50 per night. Guests are required to show a photo identification and credit card used when booking upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
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