Banyan Tree Shanghai On The Bund
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Banyan Tree Shanghai On The Bund
Banyan Tree Shanghai On The Bund
Boasting well decorated rooms, award-winning massage treatment and gourmet cuisine across 2 stylish restaurants, this Banyan Tree Shanghai On the Bund is located at North Bund. Free Wi-Fi is provided in the entire property.
Ratings and reviews
Cleanliness4.7
Location4.2
Service4.5
Rooms4.8
Value4.2
Sleep quality4.7
Traveller reviews
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Mentioned by travellers
Group traveller
Comment: 6 Apr 2025
A beautiful view of the river and the North Bund. Loved the big bathtub. Amenities of the coffee and minibar was delicious.
Hotel response
Comment: 7 April
Dear Valued Guest,
Thank you for sharing your delightful experience at Banyan Tree Shanghai On The Bund! I am thrilled to hear that you enjoyed the breathtaking views of the river and North Bund from your room—it’s truly one of the highlights of our urban oasis. I am especially glad you loved the spacious bathtub and our carefully curated in-room amenities. It’s our pleasure to provide these little touches to make your stay even more memorable.
Your kind words inspire us to continue delivering exceptional experiences. I can’t wait to welcome you back for another relaxing retreat, perhaps to enjoy more of our stunning views and luxurious comforts. -- Christoph Kamieth General Manager
Thank you for sharing your delightful experience at Banyan Tree Shanghai On The Bund! I am thrilled to hear that you enjoyed the breathtaking views of the river and North Bund from your room—it’s truly one of the highlights of our urban oasis. I am especially glad you loved the spacious bathtub and our carefully curated in-room amenities. It’s our pleasure to provide these little touches to make your stay even more memorable.
Your kind words inspire us to continue delivering exceptional experiences. I can’t wait to welcome you back for another relaxing retreat, perhaps to enjoy more of our stunning views and luxurious comforts. -- Christoph Kamieth General Manager
Couple
Comment: 15 Nov 2024
Stayed in: Nov 2024
Wonderful Stay Experience
A wonderful getaway with my fiancée.
Our experience at Banyan Tree Shanghai On The Bund was truly unforgettable, thanks to the exceptional service. From the moment we arrived, the staff went above and beyond. The staff that welcomed us and walked us through our room, gave a detailed introduction to its features and ensure we knew where everything located. When we could not find our WIFI login details, she responded quickly and responsibly, ensuring we had everything we needed. The level of care and attention to details was impressive.
The room itself was spacious, with a comfortable bed and well maintained interior. It felt like every detail was thoughtfully prepared to make our stay as relaxing as possible.
Breakfast was another highlight. There was a great variety, from western options to Chinese dishes included waffle, pastries, noodle, egg station and more. We especially enjoyed the Greek Yogurt.
Bayan Tree Shanghai On the Bund continues to impress us with its warm hospitality, comfortable rooms and excellent service. We highly recommend this place for anyone visiting for Shanghai.
Our experience at Banyan Tree Shanghai On The Bund was truly unforgettable, thanks to the exceptional service. From the moment we arrived, the staff went above and beyond. The staff that welcomed us and walked us through our room, gave a detailed introduction to its features and ensure we knew where everything located. When we could not find our WIFI login details, she responded quickly and responsibly, ensuring we had everything we needed. The level of care and attention to details was impressive.
The room itself was spacious, with a comfortable bed and well maintained interior. It felt like every detail was thoughtfully prepared to make our stay as relaxing as possible.
Breakfast was another highlight. There was a great variety, from western options to Chinese dishes included waffle, pastries, noodle, egg station and more. We especially enjoyed the Greek Yogurt.
Bayan Tree Shanghai On the Bund continues to impress us with its warm hospitality, comfortable rooms and excellent service. We highly recommend this place for anyone visiting for Shanghai.
Hotel response
Comment: 17 November
Dear Guest,
Thank you for sharing your wonderful getaway experience with us at Banyan Tree Shanghai On The Bund. I am thrilled to hear that our staff made your stay unforgettable with their exceptional service and attention to detail. It is our pleasure to ensure every detail is in place for a relaxing stay. Your compliments on our breakfast selection warm our hearts, and I am glad to hear that you enjoyed the variety of options, including the Greek Yogurt.
My team are honored by your high recommendation and look forward to the opportunity to impress you again during your future visits to Shanghai.
Christoph Kamieth
General Manager
Banyan Tree Shanghai On The Bund
Thank you for sharing your wonderful getaway experience with us at Banyan Tree Shanghai On The Bund. I am thrilled to hear that our staff made your stay unforgettable with their exceptional service and attention to detail. It is our pleasure to ensure every detail is in place for a relaxing stay. Your compliments on our breakfast selection warm our hearts, and I am glad to hear that you enjoyed the variety of options, including the Greek Yogurt.
My team are honored by your high recommendation and look forward to the opportunity to impress you again during your future visits to Shanghai.
Christoph Kamieth
General Manager
Banyan Tree Shanghai On The Bund
Solo traveller
Comment: 24 Nov 2024
I enjoyed the trip comfortably with Deslin's kind response.
As I saw in other reviews, the facility was old, and the smell of the room with the bathtub was not refreshing. But throughout the stay, the bathtub maintained in temperature, and the view outside the window were fantastic.
데슬린의 친절한 응대로 편안하게 여행을 즐겼습니다.
다른 리뷰에서 본 것 처럼 시설은 오래되었고, 욕조가 있는 방의 냄새는 상쾌하지 않았습니다.
하지만 숙박 내내 온도가 유지되는 욕조와 창 밖 전경은 환상적이였습니다.
As I saw in other reviews, the facility was old, and the smell of the room with the bathtub was not refreshing. But throughout the stay, the bathtub maintained in temperature, and the view outside the window were fantastic.
데슬린의 친절한 응대로 편안하게 여행을 즐겼습니다.
다른 리뷰에서 본 것 처럼 시설은 오래되었고, 욕조가 있는 방의 냄새는 상쾌하지 않았습니다.
하지만 숙박 내내 온도가 유지되는 욕조와 창 밖 전경은 환상적이였습니다.
Hotel response
Comment: 25 November
Dear Guest,
Thank you for sharing your experience at Banyan Tree Shanghai on the Bund, and for highlighting Deslin's kind response which contributed to your comfortable trip. Your appreciation for the view and the comfort provided by our bathtub is well-noted, and I am glad that these elements contributed positively to your stay. We strive to offer the best of both comfort and luxury, and I am happy that you were able to enjoy the fantastic views that our hotel has to offer. I hope to welcome you back in the future, where we can continue to provide you with exceptional service. --Christoph Kamieth
General Manager
Thank you for sharing your experience at Banyan Tree Shanghai on the Bund, and for highlighting Deslin's kind response which contributed to your comfortable trip. Your appreciation for the view and the comfort provided by our bathtub is well-noted, and I am glad that these elements contributed positively to your stay. We strive to offer the best of both comfort and luxury, and I am happy that you were able to enjoy the fantastic views that our hotel has to offer. I hope to welcome you back in the future, where we can continue to provide you with exceptional service. --Christoph Kamieth
General Manager
Family traveller
Comment: 24 Mar 2025
The way the hotel manager operates the Banyan Tree Shanghai On The Bund is akin to a dishonest egg seller in a wet market. One asked for egg A but is given egg B, C and D but not A.
I have booked a Panorama Riverside Retreat-King room but was told that the room is not ready at 12pm when we reached the hotel. At close to check-in time 3pm, I was offered a free room upgrade to a bigger room at the corner of the hotel with 270 degree view. Sounds good? We can in fact see only 45 degree view or less of the bund, the rest of view is surrounding buildings and trees. The room is warm and dry. I asked to change it back to the original room we booked but the front desk staff said it was not ready (at check-in time 3pm?).
Another lady took over, I assumed she is the front desk manager. So, she offered a similar but better "upgraded room" with the view of the Oriental Pearl tower. The room is at the other corner of the hotel. The moment I stepped into the room, I felt extremely uncomfortable and there was no view of the bund, only trees.
I wanted the view of the bund when I booked the room, not the Oriental Pearl Tower. It was a West facing room with direct sunlight shining through. Extremely warm and extremely unlivable. I requested to change it back to the original room. The lady staff told me to remain in the room until the original room is ready.
In the meantime, the manager showed me another room that she claimed is smaller but reserved for a guest (with two single beds). I stepped into the room, my, isn't this the room type that I have booked? Bund view minus the king size bed. Why is it that the room has been secured for the guest who has not turned up at 3.30pm but our room is not ready and reserved for us at 3pm?
The manager kept trying to convince me that the room is small and the upgraded room is bigger. I told her it didn't matter if the room is small as long as I can see the view of the bund.
So, we waited until around 4.20pm in the hot and sunny corner room as suggested. We suspected that the staff or manager is not going to change the room for us. So, I went to the front desk again and this time is a male staff who helped looked through the room options and finally allocated a room that he claimed again is an upgraded room but smaller than the corner rooms. I have to keep emphasise that all I want is the view of the bund, room size is secondary and I already know the size at time of booking. How small can a Banyan Tree hotel room be anyway? By the way, the room we booked is still not ready at 4.30pm and was told they still need half an hour.
So, after wasting an entire afternoon with the front desk manager, having paid for our room, we eventually got a room with the bund view and the oriental pearl tower. Why do the hotel front desk people want to make guests go through the hassles. I had headache after going through this episode of rooms viewing. Imagine viewing 4 rooms in one afternoon! Doesn't this sound like buying eggs from a dishonest egg seller in a wet market? The front desk manager and the team have lowered the image of the Banyan Tree, making it cheap and developing mistrust between the guests and the brand.
We have in fact travelled close to 3 hours from the Hangzhou Banyan Tree to the one in Shanghai, only to find the huge contrast in hospitality standards.
I gave Hangzhou Banyan Tree a 5/5 rating. The Shanghai on the bund Banyan Tree is a 2/5 rating. 2 stars are for the helpful and friendly staffs working on the ground and room service.
The Front desk manager is grooming a team of liars, it is very damaging to the Banyan Tree brand.
No use apologising after guests gave negative comments. Please do something about it.
I have booked a Panorama Riverside Retreat-King room but was told that the room is not ready at 12pm when we reached the hotel. At close to check-in time 3pm, I was offered a free room upgrade to a bigger room at the corner of the hotel with 270 degree view. Sounds good? We can in fact see only 45 degree view or less of the bund, the rest of view is surrounding buildings and trees. The room is warm and dry. I asked to change it back to the original room we booked but the front desk staff said it was not ready (at check-in time 3pm?).
Another lady took over, I assumed she is the front desk manager. So, she offered a similar but better "upgraded room" with the view of the Oriental Pearl tower. The room is at the other corner of the hotel. The moment I stepped into the room, I felt extremely uncomfortable and there was no view of the bund, only trees.
I wanted the view of the bund when I booked the room, not the Oriental Pearl Tower. It was a West facing room with direct sunlight shining through. Extremely warm and extremely unlivable. I requested to change it back to the original room. The lady staff told me to remain in the room until the original room is ready.
In the meantime, the manager showed me another room that she claimed is smaller but reserved for a guest (with two single beds). I stepped into the room, my, isn't this the room type that I have booked? Bund view minus the king size bed. Why is it that the room has been secured for the guest who has not turned up at 3.30pm but our room is not ready and reserved for us at 3pm?
The manager kept trying to convince me that the room is small and the upgraded room is bigger. I told her it didn't matter if the room is small as long as I can see the view of the bund.
So, we waited until around 4.20pm in the hot and sunny corner room as suggested. We suspected that the staff or manager is not going to change the room for us. So, I went to the front desk again and this time is a male staff who helped looked through the room options and finally allocated a room that he claimed again is an upgraded room but smaller than the corner rooms. I have to keep emphasise that all I want is the view of the bund, room size is secondary and I already know the size at time of booking. How small can a Banyan Tree hotel room be anyway? By the way, the room we booked is still not ready at 4.30pm and was told they still need half an hour.
So, after wasting an entire afternoon with the front desk manager, having paid for our room, we eventually got a room with the bund view and the oriental pearl tower. Why do the hotel front desk people want to make guests go through the hassles. I had headache after going through this episode of rooms viewing. Imagine viewing 4 rooms in one afternoon! Doesn't this sound like buying eggs from a dishonest egg seller in a wet market? The front desk manager and the team have lowered the image of the Banyan Tree, making it cheap and developing mistrust between the guests and the brand.
We have in fact travelled close to 3 hours from the Hangzhou Banyan Tree to the one in Shanghai, only to find the huge contrast in hospitality standards.
I gave Hangzhou Banyan Tree a 5/5 rating. The Shanghai on the bund Banyan Tree is a 2/5 rating. 2 stars are for the helpful and friendly staffs working on the ground and room service.
The Front desk manager is grooming a team of liars, it is very damaging to the Banyan Tree brand.
No use apologising after guests gave negative comments. Please do something about it.
Hotel response
Comment: 25 March
Dear Valued Guest,
First and foremost, please accept my deepest personal apologies for the disappointing experience you endured during your recent stay with us. Your detailed account has made us fully aware of the lapses in our service, and I am truly sorry for the inconvenience and frustration we caused you. This is not the Banyan Tree experience we promise, nor what you deserved after your journey from Hangzhou. We will conduct a thorough review of this incident with the front-desk team, especially the manager involved, to enhance our communication, coordination, and room - handling procedures.
Your feedback is invaluable to us in this process of improvement. We will take immediate steps to rectify the situation and restore your trust in the Banyan Tree brand. I hope you will consider giving us another opportunity to show you the high-quality service that Banyan Tree is known for. -- Christoph Kamieth General Manager
First and foremost, please accept my deepest personal apologies for the disappointing experience you endured during your recent stay with us. Your detailed account has made us fully aware of the lapses in our service, and I am truly sorry for the inconvenience and frustration we caused you. This is not the Banyan Tree experience we promise, nor what you deserved after your journey from Hangzhou. We will conduct a thorough review of this incident with the front-desk team, especially the manager involved, to enhance our communication, coordination, and room - handling procedures.
Your feedback is invaluable to us in this process of improvement. We will take immediate steps to rectify the situation and restore your trust in the Banyan Tree brand. I hope you will consider giving us another opportunity to show you the high-quality service that Banyan Tree is known for. -- Christoph Kamieth General Manager
Family traveller
Comment: 23 Mar 2025
Not bad. Highly recommend upgrade to bund view. Every time I come, front desk offered me a reasonable price. Totally worth it.
Great thanks to Vicky and Michael. Kind and helpful.
Great thanks to Vicky and Michael. Kind and helpful.
Hotel response
Comment: 24 March
Dear Valued Guest, Thank you for sharing your feedback and for your kind recommendation to upgrade to a Bund view room—I couldn’t agree more! The panoramic views of the Huangpu River and the iconic skyline truly make for an unforgettable experience, and I am thrilled to hear that you found the upgrade to be worthwhile. Your continued support and trust in Banyan Tree Shanghai On The Bund mean the world to us. I look forward to welcoming you back for another memorable stay, whether it’s to enjoy the breathtaking Bund views, indulge in our award-winning Spa, or simply relax in our urban oasis. Until then, thank you for choosing Banyan Tree Shanghai On The Bund—we can’t wait to see you again! -- Christoph Kamieth General Manager
Very good location
No.19 Hai Ping Road, Hongkou, Shanghai, 200082, China|1.31 km from Oriental Pearl Radio & Television Tower
10 things to dowithin 1.48 km
1.30 km
2.89 km
2.88 km
Transportationwithin 7.59 km
0.41 km
0.81 km
1.59 km
Airportwithin 30.43 km
17.41 km
30.43 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
1 years old and under
Free
18 years old and over
$135 (CNY583) per person per night
from 2 to 17 years old
$135 (CNY583) per person per night
1 years old and under
Free
Children can stay in existing beds:
17 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Western breakfast, Chinese breakfast
Breakfast price
$60 (≈CNY 258)/person
Breakfast times
07:00 - 12:00 from Monday to Sunday
Bar is closed from Mon 17 Feb 2025 until Thu 15 May 2025 Guests are required to show a valid government-issued ID card or passport upon check-in. According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas. Kindly be advised that due to annual maintenance works, the swimming pool will be temporarily closed from 3 September to 13 September 2023. Please accept our sincere apologies for any inconvenience this may cause.
From Jul 1, 2019, in accordance with government regulations, hotels in Shanghai no longer actively provide disposable toiletries such as toothbrushes, combs, sponges, razors, nail files, or shoe brushes. If you need disposable toiletries, please contact the hotel.
This hotel accepts the following payment methods:
Cash
Banyan Tree Shanghai On The Bund: FAQs
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