Super 8 by Wyndham Trois-Rivieres
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Super 8 by Wyndham Trois-Rivieres
Super 8 by Wyndham Trois-Rivieres
Conveniently located off Highway 155, this Trois-Rivières hotel provides a breakfast to go and free Wi-Fi. Trois-Rivières Airport is less than 15 minutes' drive away. An indoor pool with a 24-metre waterslide features at Super 8 Trois-Rivières.
Ratings and reviews
Traveller reviews
Comment: 1 Feb 2025
Stayed in: Jan 2025
Comment: 10 Jan 2025
Stayed in: Jan 2025
Comment: 4 Dec 2024
Stayed in: Nov 2024
Disappointing experience at the Trois-Rivières Super 8 - Discrimination and mismanagement
That night, my family and I, along with my son's hockey team, were subjected to unjustifiably discriminatory treatment. Without explanation, the police were called against us, on the basis of false accusations made by reception staff, who claimed that we laughed inappropriately and threw objects. These accusations were not only false, but they created a humiliating and stressful situation for us. In no way did we disturb the tranquility of the hotel, and this police intervention was totally unjustified.
What aggravated the incident was the unacceptable behaviour of a staff member at the front desk, who appeared at work wearing trousers with a Playboy logo. Not only did it lack professionalism, it also contributed to the perception of a lack of respect for customers.
This type of treatment is unacceptable, especially in a hotel that wants to be a pleasant destination for its guests. I expected a lot more respect and professionalism, and unfortunately this incident ruined what could have been a pleasant stay.
However, the first two nights of our stay, Thursday 28 and Friday 29 November, had been perfect. The staff was courteous and helpful, which had given us an excellent first impression of the hotel.
I am very disappointed with this experience and hope that steps will be taken to prevent such an incident in the future. I will probably not return to this establishment, even if we have tournaments frequently in this city, due to this incident and the deplorable management that resulted.
Recommendation: I do not recommend this hotel unless it takes concrete steps to improve its reception and staff training, and to ensure that situations like this do not recur.
Comment: 1 Dec 2024
Stayed in: Nov 2024
Not to be avoided if travelling with your family
Honestly, it's hard to know where to start but I'm gonna go from worst to best. Worst part, the staff. Looks like we're bothering them. Every time we get a request it's a long, despairing exhalation. Hey, you're the one who initiated the pool towel request, face it. Staff yell at children because they make too much noise at the pool or because they fetch water from the juice machine outside lunch hours. If the machine is closed for water, they should write it down and if the policy is to be courteous to the staff, they should require the same from their staff.
Professionalism is also to be reviewed. I never have a hotel (which calls itself family-friendly) where the dress code allows reception staff to have Playboy pants all over it (imagine the children's questions about what it means...). If it's part of the Super 8 uniform, let's just say it says a lot about the banner. If this is an employee initiative, it says a lot about banner management practices.
In terms of cleanliness it was OK in our room but their ice machine flowed so there was plenty of water in the corridor. On Thursday and Friday, there was a sign "attention slippery floor" but it had been stored on Saturday while the puddle made the entire corridor. We saw several children slipping on the water deposited on the ceramic.
The rooms are outdated. The mattress springs on our main bed were finished, no support. Everything is basic in the room (i.e. thin towels, old chairs, etc....)
The back door supposed to allow us to avoid having to go around the building every time back to the hotel was broken so we had to go around the hotel with our equipment every time back to the hotel.
By lunch, bread and bagels were running low and orange juice was quickly running dry, tables are not cleaned when guests leave. In our hotel that promotes itself as family let's say it leaves sticky tables for the next.
At the voucher level, we note parking and geographical rental.
In short, in the same price range for a family-run hotel, there are several best choices in Trois-Rivières. If you are a family, don’t be fooled by the slide, you will be disappointed.
Comment: 30 Nov 2024
Stayed in: Nov 2024
Terrible service. Extremely rude staff. Dirty rooms. Staff screaming at the kids at the pool. DONT RECOMMEND. Overpriced
Excellent location
3185 Bd Saint-Jean, Trois-Rivieres, G9B 2M4, Canada|0.52 km from Parc Armand-Charbonneau
10 things to dowithin 2.06 km
Airportwithin 6.53 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Breakfast available.
Breakfast options
Western breakfast, Continental breakfast.
Breakfast price
Please contact hotel for price information.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of CAD 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Warning! We would like to inform you that we don’t take cash payment. When you are doing your reservation , you have to provide a valid credit card with the same name as the reservation. The hotel is taking the full payment the day before check in. Thank you for your understanding.
Cash